Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lalunapalace.com(the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card, paypal, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

More information

Laluna Palace is committed to providing quality services
to you and this policy outlines our ongoing obligations to you in respect of
how we manage your Personal Information.

We have
adopted the Australian Privacy Principles (APPs) contained in the Privacy Act
1988 (the Privacy Act). The NPPs govern the way in which we collect, use,
disclose, store, secure and dispose of your Personal Information.

A copy
of the Australian Privacy Principles may be obtained from the website of The
Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect includes names, addresses, email
addresses, phone and facsimile numbers.

This
Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.lalunapalace.com,
from our mailing lists, from cookies- and from third parties. We don’t
guarantee website links or policy of authorised third parties.

We
collect your Personal Information for the primary purpose of providing our
services to you, providing information to our clients and marketing. We may
also use your Personal Information for secondary purposes closely related to
the primary purpose, in circumstances where you would reasonably expect such
use or disclosure. You may unsubscribe from our mailing/marketing lists at any
time by contacting us in writing.

When we
collect Personal Information, we will, where appropriate and where possible,
explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive
information is defined in the Privacy Act to include information or opinion
about such things as an individual's racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.

Sensitive
information will be used by us only:

•           For the primary purpose for which it
was obtained

•           For a secondary purpose that is
directly related to the primary purpose

•           With your consent; or where required
or authorised by law.

Third Parties

Where
reasonable and practicable to do so, we will collect your Personal Information
only from you. However, in some circumstances we may be provided with
information by third parties. In such a case we will take reasonable steps to
ensure that you are made aware of the information provided to us by the third
party.

Disclosure of Personal Information

Your
Personal Information may be disclosed in a number of circumstances including
the following:

•           Third parties where you consent to
the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your
Personal Information is stored in a manner that reasonably protects it from
misuse and loss and from unauthorized access, modification or disclosure.

When
your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify
your Personal Information. However, most of the Personal Information is or will
be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may
access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal
Information, please contact us in writing.

Laluna Palace will not charge any fee for your access
request, but may charge an administrative fee for providing a copy of your
Personal Information.

In order
to protect your Personal Information we may require identification from you
before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an
important to us that your Personal Information is up to date. We will take
reasonable steps to make sure that your Personal Information is accurate,
complete and up-to-date. If you find that the information we have is not up to
date or is inaccurate, please advise us as soon as practicable so we can update
our records and ensure we can continue to provide quality services to you.

Policy Updates

This
Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you
have any queries or complaints about our Privacy Policy, please contact us at:

Laluna Palace

Palace.laluna@gmail.com

0426866075